SHIPMENT

SHIPPING METHODS

Shipping is free of charge. Shipments to Italy, San Marino and Vatican City are made by DHL courier and are free of charge. MONICACAMPRI.IT ships worldwide via UPS, DHL and FEDEX couriers. MONICACAMPRI.IT does not deliver to P.O. Boxes. Packages destined for countries within the European Union do not contain an invoice or any other documentation with the value of the goods. All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an official invoice stating the value of the individual items.

DELIVERY TIMES

AVAILABLE ARTICLES:

Items already in stock are shipped in 3-4 working days (Monday-Friday) from the order date. During sales or promotions, shipments may take longer. PRE-ORDER ITEMS:Pre-order items are shipped as soon as they are in stock. Payment is made at the time the order is placed, although goods are shipped later in the season. We would like to remind new customers that MONICACAMPRI.IT may ask their bank or Paypal to verify the transaction, including contacting the other bank. Such verification may cause some delay in the shipment of the order. Estimated delivery time from date of shipment:

• USA and Canada: 1-3 working days depending on destination
• Europe – European Union – Standard Shipping: 2-6 working days depending on destination
• Europe – European Union – Express Shipping: 1-2 working days for major destinations / 2-3 working days for remote destinations
• Europe – Extra European Union – Express Shipping: 1-2 working days for main destinations / 2-3 working days for remote destinations
• Latin America: 3-4 working days
• Asia and Middle East: 2-3 working days
• Australia and Oceania: 2-3 working days for main destinations / 4-5 working days for remote destinations
• Africa: 2-4 working days
• Russian Federation: 3-4 working days (DHL) / approximately 15 working days (EMS Russian Post)

MONICA CAMPRI BEACH COUTURE is not responsible for any delays due to customs operations and controls, or force majeure beyond the control of MONICA CAMPRI BEACH COUTURE. Please note that the following days are holidays in Italy and the courier does not deliver:

• 1 January
• 6th January
• Easter and Easter Monday
• 25th April
• 1 May
• 2 June
• 15 August
• 1 November
• 8 December
• 25 December
• 26 December

SHIPMENT TRACKING

When the order is shipped, customers receive an e-mail from MONICACAMPRI.IT with the tracking number and a link to monitor the progress of the shipment. In case of delays due to customs offices, customers will be contacted directly by the courier or by MONICA CAMPRI beach couture.

DELIVERY OF THE ORDER

Upon arrival of the goods, customers are requested to inspect the parcel carefully before signing for the delivery. MONICA CAMPRI beach couture packages are carefully packed. If for any reason the package appears to have been tampered with or if the guarantee seal is not intact, customers are requested to sign the receipt with reservation or refuse the delivery. In the event that the delivery is accepted with an unauthorised signature or there is evidence that the package has been tampered with, customers are requested to immediately report the incident to the courier and contact MONICA CAMPRI BEACH COUTURE at customercare@monicacampri.it. If the package is damaged, or if part of the goods are missing inside, the package must be kept for further checks. Any complaint regarding damage, missing goods, or delivery to the wrong address must reach MONICA CAMPRI beach couture within a maximum of 10 days from the delivery date shown on the courier’s website, otherwise it cannot be accepted. All customers who place an order establish a commercial relationship with MONICA CAMPRI beach couture and therefore undertake to accept delivery of their parcel. If the package is not delivered for reasons depending on the customer (wrong address, recipient always absent, incorrect telephone number, etc.), or if the customer refuses the delivery, the shipping costs and any customs charges will be deducted from the refund due to the customer

RIGHT OF RETURN AND REFUND

All products benefit from the right of withdrawal, for which the customer may avail himself within 14 days from the date of delivery of the product to its return. The right of withdrawal may be exercised with reference to certain products and services indicated in Article 55, Legislative Decree 206/2005 (Consumer Code). The aforementioned code also provides that the user may not exercise the right of withdrawal in the case of the supply of certain goods and services including the following: – Goods made to measure or customised or which, by their nature, cannot be returned or are liable to deteriorate or alter rapidly. – Goods without the original packaging or with the guarantee seal, present on all items, broken or tampered with. The Customer must express his or her intention to exercise the right of withdrawal by sending an e-mail to customercare@monicacampri.it indicating in the subject line the order number and the abbreviation “Returned”. The right of withdrawal is exercised by returning the product at the Customer’s own expense, to the address on the form entitled “Return Form”, which you will find inside the envelope containing the invoice. In order to benefit from the right of withdrawal, the user must return the product within 14 days from the date of delivery, which must be correctly packaged in its original packaging, in perfect condition (not ruined, not damaged). Once it has been verified that the returned product complies with the above specifications, the company MONICA CAMPRI beach couture di Monica Campri will pay within 14 days from the delivery of the product the amount paid for the purchase, excluding shipping costs, on the Customer’s credit card or by bank transfer to the appropriate bank account mentioned in the “Return Form”. During the SALE period, the products purchased will not be refunded, but only replaced with an item of equal value.